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All custom designs or logos will be charged a one-time setup fee of $20–$50, based on size & complexity. Orders needed within two weeks of payment may include a rush fee of $35 or 10%, whichever is higher, depending on complexity and availability of products. Items with personal names or information are considered custom, and all custom items, setup fees, and shipping are non-refundable unless we are at fault. Refunds will be deducted of any processing fees. Standard turnaround is up to 4 weeks from payment, subject to workload and availability. Full payment is required before processing begins. Mockups are for reference only; final sizes and colors may vary. Invoices not paid within one year will be canceled. Once orders have been shipped, we are not responsible for delays, damage, or loss. Embroidery removal may leave shadowing or small holes.